A process-first approach to technology enablement

As a long time process practitioner, I look at technology enablement through a process perspective. Organizations across all sectors are inundated with many core systems critical to running their operations. People perform their daily work duties often compensating for the difficulties these many systems and organizational boundaries produce. Process technology is not just about a rip-and-replace of these core systems; it’s more about reducing the noise between these systems and organizational boundaries that impedes progress How do we navigate the plethora of technology solutions available? Follow me as I break down the process technology solutions into what I see as 5 pillars of technology. User Experience We focus not only on… Read More

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BPM – Back to Basics

While BPM vendors continue to re-invent themselves and their product offerings to chase the next c-suite focus; I’m encouraged to read customer stories that find value in process discovery and the innovative opportunities born from that endeavor. In a recent post by Scott Francis over on the BP3 Blog he closes with: What’s different is that in this context, BPM isn’t the WHAT – it’s the how.  These clients aren’t “building a BPM system” – they’re transforming their client experience, building solutions – they’re pursuing outcomes.  And BPM software is a great fit for mapping out and executing against those newly defined outcomes. Back to Basics – Building Solutions This… Read More

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Centric Wins Process Excellence Award in Healthcare

Proud of our Centric Miami group for the work they’re doing to help VITAS, and more importantly VITAS’ customers, to deliver exemplary solutions and customer experience. Customer success is our greatest praise; but being recognized with an award for excellence is nice too. Great job Centric Miami! #Centric Centric Miami Featured in South Florida Hospital News   Please follow and like us:

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Gartner focuses on Transformation in latest iBPMS Quadrant

In this years version of Gartner’s Magic Quadrant on iBPMS, it’s clear that the focus is turning to Digital Transformation capabilities. It’s no surprise that the three vendors in the all important top right quadrant are PegaSystems, Appian, and IBM, but it is interesting how much emphasis they’re putting on suites that offer transformative functionality beyond traditional modeling and process execution. Gartner defines an intelligent business process management suite (iBPMS) as an integrated set of technologies that coordinate people, machines and things. It emphasizes: Support for real-time human collaboration, including integration with social media, mobile and cloud access to processes Advanced analytics, real-time activity monitoring and decision management for intelligent… Read More

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Dell embracing Digital Transformation

Reading an article over on Channel Futures about Dell tackling a reorganization around digital transformation; I applaud their efforts in listening to partners to understand the problems customers are facing. A year after a huge EMC acquisition, Dell is honing their go to market solutions to understand and educate what their infrastructure value add solutions provide. Big Ears Dell, a “company with big ears” according to Micheal Dell is listening to their partner network, and they’re hearing: “Help us be more adept around these transformational areas.” Investing in cloud infrastructure and IoT technology is tricky without understanding what value one can gain from these many devices and capabilities. Sure, IoT… Read More

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TAG Columbus – Cyber Security

Admittedly, Cyber Security is not traditionally in my wheel house, however I enjoyed the presentations and conversation at todays event presented by the Technology Association of Georgia (TAG) and hosted by Columbus State University. As the core competencies of Business Process Management (BPM) expand beyond process flow and execution and creep further into the whole that is Digital Transformation, cyber security concerns are ever present. As a trusted advisor in process design and solution delivery, we often find ourselves testing, deploying and advising on hosted platforms, hybrid on-prem/off-prem, and private versus public cloud topologies. These all present different challenges in cyber security, threat detection and prevention. Especially in highly regulated… Read More

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