How the App Store is killing the “Smart” home

So, you buy a “smart” home gadget (wifi plug, thermostat, light bulb, etc.), get home, install, and now what? Oh, you need to find the “app for that”. So you go to your platform of choice, be that Apple, Google, Amazon, and start your search for the corresponding app. Watch out! Don’t get that one that looks right, but is actually made by someone else to trick you. Now it’s configuration time. Install the app, find that hidden reset button on the smart device, hope one sees the other, and try to configure. Software downloads, prompts, multiple actions, multiple screens, all with your fingers crossed it works…. and then all… Read More

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RPA: Jet fuel or hype?

Robotic Process Automation (RPA) has been on a tear over the past two years, gaining interest and A LOT of funding. Two leading RPA platforms, UiPath and Automation Anywhere, attracted almost $1billion alone from investors last year. That’s a great sign for the amount of research and development, growth, and technological advancements in these platforms. Couple that with the ease of use and speed to market RPA platforms promise to bring to the table for process automation and acceleration; it’s understandable that organizations across all industries want a taste of what Robotics can do for them. Too good to be true? Jet fuel accelerant for Digital Transformation Unlike traditional process… Read More

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A process-first approach to technology enablement

As a long time process practitioner, I look at technology enablement through a process perspective. Organizations across all sectors are inundated with many core systems critical to running their operations. People perform their daily work duties often compensating for the difficulties these many systems and organizational boundaries produce. Process technology is not just about a rip-and-replace of these core systems; it’s more about reducing the noise between these systems and organizational boundaries that impedes progress How do we navigate the plethora of technology solutions available? Follow me as I break down the process technology solutions into what I see as 5 pillars of technology. User Experience We focus not only on… Read More

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BPM – Back to Basics

While BPM vendors continue to re-invent themselves and their product offerings to chase the next c-suite focus; I’m encouraged to read customer stories that find value in process discovery and the innovative opportunities born from that endeavor. In a recent post by Scott Francis over on the BP3 Blog he closes with: What’s different is that in this context, BPM isn’t the WHAT – it’s the how.  These clients aren’t “building a BPM system” – they’re transforming their client experience, building solutions – they’re pursuing outcomes.  And BPM software is a great fit for mapping out and executing against those newly defined outcomes. Back to Basics – Building Solutions This… Read More

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Centric Wins Process Excellence Award in Healthcare

Proud of our Centric Miami group for the work they’re doing to help VITAS, and more importantly VITAS’ customers, to deliver exemplary solutions and customer experience. Customer success is our greatest praise; but being recognized with an award for excellence is nice too. Great job Centric Miami! #Centric Centric Miami Featured in South Florida Hospital News  

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