While BPM vendors continue to re-invent themselves and their product offerings to chase the next c-suite focus; I’m encouraged to read customer stories that find value in process discovery and the innovative opportunities born from that endeavor. In a recent post by Scott Francis over on the BP3 Blog he closes with: What’s different is that in this context, BPM isn’t the WHAT – it’s the how. These clients aren’t “building a BPM system” – they’re transforming their client experience, building solutions – they’re pursuing outcomes. And BPM software is a great fit for mapping out and executing against those newly defined outcomes. Back to Basics – Building Solutions This… Read More
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