A process-first approach to technology enablement

As a long time process practitioner, I look at technology enablement through a process perspective. Organizations across all sectors are inundated with many core systems critical to running their operations. People perform their daily work duties often compensating for the difficulties these many systems and organizational boundaries produce. Process technology is not just about a rip-and-replace of these core systems; it’s more about reducing the noise between these systems and organizational boundaries that impedes progress How do we navigate the plethora of technology solutions available? Follow me as I break down the process technology solutions into what I see as 5 pillars of technology. User Experience We focus not only on… Read More

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BPM – Back to Basics

While BPM vendors continue to re-invent themselves and their product offerings to chase the next c-suite focus; I’m encouraged to read customer stories that find value in process discovery and the innovative opportunities born from that endeavor. In a recent post by Scott Francis over on the BP3 Blog he closes with: What’s different is that in this context, BPM isn’t the WHAT – it’s the how.  These clients aren’t “building a BPM system” – they’re transforming their client experience, building solutions – they’re pursuing outcomes.  And BPM software is a great fit for mapping out and executing against those newly defined outcomes. Back to Basics – Building Solutions This… Read More

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Centric Wins Process Excellence Award in Healthcare

Proud of our Centric Miami group for the work they’re doing to help VITAS, and more importantly VITAS’ customers, to deliver exemplary solutions and customer experience. Customer success is our greatest praise; but being recognized with an award for excellence is nice too. Great job Centric Miami! #Centric Centric Miami Featured in South Florida Hospital News   Please follow and like us:

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Gartner focuses on Transformation in latest iBPMS Quadrant

In this years version of Gartner’s Magic Quadrant on iBPMS, it’s clear that the focus is turning to Digital Transformation capabilities. It’s no surprise that the three vendors in the all important top right quadrant are PegaSystems, Appian, and IBM, but it is interesting how much emphasis they’re putting on suites that offer transformative functionality beyond traditional modeling and process execution. Gartner defines an intelligent business process management suite (iBPMS) as an integrated set of technologies that coordinate people, machines and things. It emphasizes: Support for real-time human collaboration, including integration with social media, mobile and cloud access to processes Advanced analytics, real-time activity monitoring and decision management for intelligent… Read More

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project productivity

Get your project off the hamster wheel!

The secret to productivity Nicolas Cole is a great writer on the subject of personal productivity. In a recent article of his I couldn’t help but draw the similarities between his personal productivity observations and that of project productivity for development and deployment. The secret sauce to getting things done! Most people aren’t productive because of these reasons: They try to do too many things at one time. They fall victim to distraction. They overbook and under-allocate the hours in their day. Sounds like the same pitfalls I’ve seen many project teams fall into. Often times not entirely the fault of the development team, but the business unit always seeking for that… Read More

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